JOB OPPORTUNITIES AT MTN NIGERIA

Vacancy Details


Job Title
Network Customer Support Systems Engineer (NCSS)
Department:
Network Group

Location:
Lagos

Job Description:
Adhere to policies, processes and procedures in Call Centre Integration operations
Provide ACD first and second line support
Write specific telescripts for segmenting call routing
Ensure accurate wiring for the remote maintenance system and terminal adaptors.
Monitor Oracle/SQL database information collation
Implement end user configurations for the ACD system
Ensure monthly system backups
Run queries on the database to provide required information
Maintain ACD system interface with application in other departments including LAN Agents in remote regions
Implement the Reporting pooling process
Maintain, Backup and restore when required recorded voice activity from Agents for Supervisors
Modify reports to suit changing information requirements
Proactively troubleshoot system problems as arise
Ensure prompt upgrade of the ACD and Voice Recording systems
Monitor call routing and trunks
Ensure appropriate maintenance of the voice loggers
Manage resource planning’s interface with the Workforce system
Ensure timely patch installation anti-virus software update
Assist in determining staffing needs based on technology capacity
Generate reports on the Call Centre statistics
Participate in defining quality measures for productivity in the Call Centre
Write telescripts for directory requirement
Perform other duties as directed by the Manager, Network Group Planning
Perform O&M on post and pre-paid IVR’S
Monitor the interface between ACD and other servers/systems used in the Call center and the MTN Core Network
Manage Quality assurance systems and rate Call Centre Agents, Call center Agents occupancy, Call quality and quantity
Ensure that the information generation is maintained and Provide statistical data for all IVR’s
Job Conditions:
Normal Working hours, inclusive of standby for critical systems,Office environment and Switch Environment
Reporting To:
Network Customer Support Systems Manager
Required Skills:
4 years experience in telecommunication wiring, database management and programming in a telecommunication environment.
Working knowledge of Oracle, SQL and UNIX.
Knowledge of telescripts VOIP, SIP will be an Advantage
Employment Status :
Permanent


Job Title
Order Administrator (2)
Department:
Sales and Distribution

Location:
Lagos

Job Description:
Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide
Receive orders from trade partners promptly and courteously via web based trade partner portal or phone, e-mail, fax etc
Process order requests on IFS in accordance with stock availability and PPPs
Administer product allocation/products mix
Administration of all MTN Trade Partners physical and logical orders
Reporting to and reconciliation of all transactions passing through the planning system
Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization.
Process Blacklisting request from Trade Partners
Blacklisting of Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self help solution
Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report.
Generate reports on compensation due to Blacklisted cards for Trade Partners
Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide
Resolve enquiries from trade partners promptly and escalating where necessary
Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc
Liaise with various Departments such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues
Provide back office support for Regional and Consumer sales in trade partner account management
Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs
Support and operational strategy adopted for achieving departmental targets
Generate reports to the business in the area of operations to enable quick decision making
Liaise With Trade Partners Account Managers on processes required in setting up a Trade Partner as partner with MTN
Job Conditions:
Standard MTN working conditions May work extended hours
Reporting To:
Distributor Order Supervisor
Required Skills:
1 to 2 years work experience in similar function
Employment Status :
Permanent

Qualification:
First degree or equivalent in a business related discipline Customer service experience with strong numerical skills
This vacancy expires on 7/14/2009
A tertiary education (HND, or B.Sc.) in Computer Science, Mathematics or other relevant discipline with any of CCNP, MCP or OCP
This vacancy expires on 7/14/2009


Job Title
Administrator IS Services
Department:
Information Systems

Location:
Lagos

Job Description:
Provide Administrative Support
File and maintain IS Services related documentation
Gather, collate and file all departmental reports
Facilitate departmental provisioning
Manage the IS Services Intranet page
Manage the IS Services related mail users groups
Maintain order levels of required stationary and supplies
Coordinate, convene, and facilitate review meetings and records decisions made during the review meetings;
Provide general support services within the department
Maintains a list of all staff and contractors.
Make copies or duplicate materials as requested
Oversee day-to-day operation of copy machine; prepare and transmit facsimiles for the department.
Greet and direct visitors as well as take messages when necessary
Answer and maintain a log of routine inquiries as required
Communicate general information and distribute correspondence and other material to staff within the department
Opens and routes incoming mail
Perform all sorts of routine typing assignments as appropriate; be proficient in the use of a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; types and mails form letters.
Ensure facilities, transport and accommodation for all vendors is organized as and when required
Facilitate accommodation and travel for staff working outside office hours.
Ensure completion of all job orders and collection of all invoices from vendors for work completed
Ensure reporting on contract status
Administer the definitive software library
Raise Purchase requests and Purchase orders and report on the approval status
Ensure that all facilities like door security, cabinets, paper shredder, air-conditioning and other electronic equipment in the kitchen area and all areas occupied or used by the team are fully functional and failures promptly escalated to the appropriate team within or outside MTN.
Job Conditions:
Standard MTNN working conditions Open plan office
Reporting To:
GM, IS Services
Required Skills:
1-2 years work experience with exposure to:
Documentation and database manipulation experience
Experience in an administrative capacity
Understanding of service delivery and service support environment
Good working knowledge of Microsoft Office
Microsoft Share point and working with a range of service providers would be an added advantage
Employment Status :
Permanent

Qualification:
A good first degree preferably in Administration or related field
This vacancy expires on 7/21/2009


Job Title
Payroll Officer
Department:
Finance

Location:
Lagos

Job Description:
PAYROLL ADMNISTRATION
Ensure that all payroll related inputs are submitted promptly
Review all payroll related inputs and check for accuracy
Input payroll instructions from HR into the payroll system
Performs a first line review of input of overtime allowances, shift allowances, callout allowances, etc. into the payroll system
Reviews input of statutory deductions no (NSITF, NHF), spouse and staff phone bills etc
Run the payroll software
Uploading new employees into the payroll system
Review cost center changes, all deductions and check for accuracy of payroll
Print out the pay slips for all national staff
Print out schedules of statutory deductions i.e. PAYE, NSITF, Pension etc
Write transfer instructions to all banks, attaching the relevant schedule of payment
Advise and resolve all payroll related problems, complaints and ensure prompt resolution
PAYROLL RECONCILIATION
Provide relevant payroll reports
Monthly upload of staff salary cost in IFS
Reconcile the impact in the general ledger for all salary related accounts
Reconcile all salary accounts with the banks
Provide adhoc reports on staff salary costs to the relevant units within finance
Compute all end of services entitlements or indebtedness
Ensure resigned staff are not included in payroll
Compute entitlement based on resignation date
Advise HR of the net position
Clears all repayment cheque through Finance Expenditure department
Raise all appropriate entries on IFS
Raise all entries relating to cheques issued from the salaries unit, fund transfer instructions, stopped/returned salaries.
Reconcile all salary-related general ledger accounts
Assist in the preparation of Salaries unit annual budget
Review salaries journal vouchers raised manually to determine their accuracy and to ensure they impact the correct general ledger accounts.
Monitors the amortization and accruals of all salaries related payments.
STATUTORY COMPLIANCE
Coordinate the processing, remittance and reconciliation of all payroll related statutory liabilities (PAYE, NSITF, NHF) to ensure MTNN’s compliance with all payroll related tax laws and regulations.
Keep accurate and up to date records of all payroll related payments made to statutory authorities
Administration of statutory audit (concerning PAYE, NSITF, and NHF) process and respond promptly to payroll related queries raised by the tax authorities and other regulatory bodies.
Coordinate the preparation of year-end tax forms (Form A) for both National and Expatriate staff.
Filing of tax returns in compliance with the deadline of the statutory authorities.
Prepare PAYE audit support data for external auditor’s use.
Registration of new MTNN office/staff with the SBIR, FBIR & NSITF to avert any penalty that may arise.
Administration and deduction of staff/spouse handset and phone bill.
Prepare monthly reports related to the payroll statutory deduction within MTNN
Respond to queries related to payroll statutory deduction within MTNN
Job Conditions:
Long working hours Open Plan Office
Reporting To:
Salaries Manager
Required Skills:
4 years work experience of which includes at least 2 years experience in payroll management
Employment Status :
Permanent

Qualification:
A first degree in a numerate discipline
This vacancy expires on 7/21/2009


Job Title
Project Coordinator
Department:
Enterprise Solutions
Location:
Lagos

Job Description:
Develop the Project scope, problem statement and goal statement.
Assist with Project delivery within budget (time and financial) and within defined quality criteria
Assist with project-planning in line with recommended tool sets.
Enforce project plans’ conformity to planning guidelines.
Co-ordinate input and maintains plans throughout project life cycle.
Provide Project manager with up-to-date financial position on all projects
Provide stakeholders with up to date information on all projects (where applicable)
Proactively escalate project risks (where applicable)
Measure progress per project worker against weekly targets and deliverables
Manage agreed quality measures accordingly.
Assist with project integration management.
Assist with negotiating and managing supplier contracts and service level agreements
Assist with formal project success reviews
Develop reports as required by the ES Project Manager.
Document weekly reports or any other reports identified as relevant to the project
Organize and facilitate project meetings, sessions and workshops.
Maintain project plan – update / adapt where necessary
Prepare and circulate project status update reports.
Identify reasons for delays in projects and plan activities to overcome these
Build relationships with suppliers and subcontractors
Build and maintain relationships within and outside IS
Develop and enforce escalation procedure
Prepare and maintain team project delivery schedule
Input into, monitor and execute SLAs
Keep abreast of business process changes and communicate these to team members

Job Conditions:
Working in an open plan office Working 5 days per week with some late/early and weekend work Normal MTNN working hours
Reporting To:
Project Manager
Required Skills:
4 yrs project management experience preferably in a telecommunications business environment/customer care & billing systems (CC&BS)/Enterprise Resource Planning (ERP) systems environment
Knowledge of measurement processes / methods for assessing progress toward goals and project outcomes
An understanding of project management methods and practices, including methods of preparing designs, plans, specifications, estimates, reports and recommendations
Employment Status :
Permanent

Qualification:
A first degree in management science, engineering or sciences
This vacancy expires on 7/21/2009

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